Terms of Service

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide and for all activity that occurs under your account.

Each Ridgemark workspace is owned by a company. The company owner (“Owner”) is the account-holder and is responsible for billing, subscription decisions, user invitations, and the conduct of all users they invite (managers, workers, clients).

2. Subscriptions, fees, and billing

• Paid plans renew automatically each billing period until canceled. Pricing is shown at checkout and may be updated with prior notice for future billing cycles.
• Payments are processed by Stripe. By providing payment information, you authorize us and Stripe to charge the applicable fees.
• Fees are non-refundable except as required by law or as expressly stated in writing.
• If a payment fails, we may suspend or downgrade your access until the balance is paid.
• Owners can cancel from the in-app billing settings. Cancellation takes effect at the end of the current billing period.

3. Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, harassing, or harmful purposes.
• Reverse-engineer, decompile, or attempt to extract source code from the Service.
• Probe, scan, or test the vulnerability of the Service without our written permission.
• Resell or sublicense the Service to third parties.
• Upload malware, send unsolicited bulk messages, or attempt to circumvent rate limits, security controls, or AI usage quotas.
• Misuse client data, worker location data, or other personal information collected through the Service.

4. Your data & content

You retain ownership of the data you enter (“Customer Data”). You grant Ridgemark a worldwide, royalty-free license to host, process, and display Customer Data solely to operate the Service for you and your users. We will not sell Customer Data or use it to train third-party AI models.

You are responsible for ensuring you have the right to upload any data you submit, including client information, chemical logs, photos, and time-clock records.

5. AI features

The Service includes AI-assisted features (estimates, invoices, proposals, contracts, employee insights, forecasts, message drafting). AI output is generated by third-party models (currently OpenAI) and may be inaccurate, incomplete, or out of date. You are solely responsible for reviewing AI output before sending or relying on it for business or legal purposes. AI features are subject to fair-use quotas.

6. Integrations

The Service can connect to third-party services (Stripe, QuickBooks Online, Intuit, Google services, Twilio for SMS, Expo, OpenAI). Your use of those services is governed by their own terms and privacy policies. Ridgemark is not responsible for downtime, errors, or data loss caused by third-party services.

7. SMS messaging

If your company enables SMS features (appointment or payment reminders, “on my way” notifications, or two-way client texting), messages are sent through Twilio on your behalf. You are the sender of record to your clients and workers.

• You must obtain and document each recipient's consent before sending marketing or automated texts, and honor opt-out requests promptly (including STOP replies handled by the Service where configured).
• You are responsible for message content, frequency, and compliance with applicable laws (including the TCPA, CAN-SPAM where relevant, and state telemarketing rules).
• Standard message and data rates may apply to recipients. Do not use SMS for emergency communications.
• Ridgemark may suspend SMS sending if we detect abuse, high complaint rates, or missing carrier registration where required.

8. GPS clock-in

If a company enables GPS clock-in, workers' approximate device location is captured at the moment of clock-in and clock-out. Workers consent to this collection by clocking in. We do not track location between clock events. See the Privacy Policy for more detail.

9. Suspension and termination

We may suspend or terminate access without notice if you breach these Terms, if your account is past-due, or if we are required to do so by law. You can cancel at any time from your account. Upon termination, your right to use the Service ends; sections 4, 10, 11, 12, and 13 survive.

10. Disclaimers

The service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate.

11. Limitation of liability

To the maximum extent permitted by law, Ridgemark and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of the service. Our total aggregate liability for any claim relating to the service will not exceed the amount you paid us in the twelve (12) months preceding the claim, or one hundred US dollars ($100), whichever is greater.

12. Indemnification

You agree to defend, indemnify, and hold harmless Ridgemark from any claim, demand, loss, or damage (including legal fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms.

13. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

14. Changes

We may update these Terms. Material changes will be announced via in-app notice or email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: support@ridgemarkhq.com.